Standard Bank Instant money voucher *****

The banks are lying that ***** cases are entirely the customers' fault. Bank employees are explicitly involved in these ***** cases. I have a specific case against #StandardBank whereby I created an instant money voucher of R5000 on 12 December 2025 on my phone and I had the pin on my phone as well. By the time I reached the ATM to withdraw the funds, the money was already gone, with an error message that read, "Voucher number already used". No one had the pin except me. This kind of ***** cannot be pulled off without the bank staff being involved. I have even contacted the National Ombuds with no luck & up until today I have not been able to recover my money from Standard Bank. Someone please kindly assist on what other route I can take to get my hard earned money back from Standard Bank *****sters.