1 reviews | Active since Sept 2016

10 Jul 2018, 14:28

Standard bank instant money done at spar

Standard bank instant money through Spar, my mom deposited money to my uncle whos in Eastern cape the deposit was done at Gugulethu spar on the 09/07/2018 today 10/07/2018 hes at spar to withdraw only to be told its was withdrawn called the ********** 639 spoke to tsepo to find out what happened coz the pin was not even sent but my mom called uncle, only to be told it was withdrawn at an atm in delft how coz my mom is the only person in Cape town who has the PIN.. Tsepo doesn't now whats the way forward.. this is ***** plz assist

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Replies (3)
Standard Bank
Standard Bank's reply10 Jul 2018, 16:15
Official

Dear Siphokazi ****lwe Dyasi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jul 2018, 13:10
Official

Dear Siphokazi ****lwe Dyasi

Thank you once again for posting your comments.

I tried calling you to speak to you regarding this matter and left a voice message for you.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Jul 2018, 14:17
Official

Dear Siphokazi ****lwe Dyasi

Thank you once again for posting your comments.

I tried calling you again on your cell and again I could not get hold of you. You mum needs to contact the General Banking Helpdesk on ***for them to log the matter for it to be investigated.

Kind regards

Clint Petersen

Complaint Resolution Centre

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