Standard Bank Instant Money app triggers ***** blocks repeatedly on use

If using the Instant Money app from my Bank app through all the securities, the ***** Dept is triggered. There is no plausible reason, just "it is for your convenience", which means the cell user's voucher is blocked, unusable, with the bank user inconvenienced to spend 30 min trying to unblock it with a ***** Department, causing the cell user to walk to the bank ATM again causing massive inconvenience to the poorest. If one cannot use technology through verified processes, then remove the facility and we will plan to rather use old strategies like getting and giving cash directly.