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mashudu R

1 reviews | Active since May 2014

23 Sept 2019, 12:29

Standard bank instant money

Be careful, I sent an instant money to someone now, guess what? When she arrived on the ATM, the ATM said the voucher has been used. I then immediately check on my app, indeed the voucher in gone. When I call standard bank they don't answer the phone. But they collect our monthly charges every month.

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Replies (2)
Standard Bank
Standard Bank's reply23 Sept 2019, 15:53
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Oct 2019, 09:20
Official
Dear Mashudu

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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