ZY
Zola Y

1 reviews | Active since Sept 2018

04 Sept 2018, 11:39

STANDARD BANK INSTANT MONEY

I withdrew a voucher on my instant money wallet (on my phone), when I went to an ATM to try and withdraw the cash, it says that the voucher number has been used. By who?!

This is highly frustrating. More so because I spent so much airtime trying to get in contact with someone on the instant money helpline!!

Now a person is inconvenienced by a terrible instant money product and an even worse customer care line service.

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Replies (3)
Standard Bank
Standard Bank's reply04 Sept 2018, 13:11
Official

Dear Zola Yaka

Thank you for posting your comment.

Your matter was escalated accordingly. We will revert to you as soon as possible.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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ZY
Zola Y's update05 Sept 2018, 09:35
Reviewer Update
Still waiting for some feedback.
Standard Bank
Standard Bank's reply05 Sept 2018, 14:49
Official

Thank you for allowing us the opportunity to look into your matter.

Feedback has been provided to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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