1 reviews | Active since Dec 2013
Standard bank/ innovation group not all it seems.
I was offered an insurance policy from standard bank, a service plan to be exact on my vehicle which was great as services can pose to be untimely and expensive. I agreed with the telemarketer and he explained the contract to be valid etc. I specifically asked is it active immediatly as my car was on 76000k's and due at 80 000k's. I got the documents and in the confirmation tab right in the beginning it reads policy starts at date of sale. Which in my book was the date the phone call was concluded. <br> I took the car in just to find that they wont pay for the service cause they want 3 months installments and after a dispute was logged thet agreed that they will pay for it once the first instalments goes of but I must fit the bill in the meantime. I was willing to even pay the first instalment right away so I could honor my service interval which they didnt agree. They promise a lot but their documents is contradicting and seems to be there to catch you. Your policy also only becomes active after 3 consecutive payments. All other service providers says this up front I had to be made a fool and they clearly know they made a mistake or they would not of tried to cover their tracks.
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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