Standard Bank *****ing up my payment holidays

Probably the ***est service I've ever received from a bank, or any institution for that matter.

I have a joint home loan with my fiance, with Standard Bank. Due to salary cuts (covid19 related) we requested a payment holiday. This was approved. Subsequently, all of my finances accounts were put on a payment holiday as well. Which she did not apply for, and is now incurring additional interest on, specifically her vehicle finance.

In an effort to rectify this, she has been through tens of consultants and a multitude of emails going absolutely nowhere and never receiving any coherent responses. The amount of airtime spent on hold alone almost amounts to a damn bond payment!

To add to this frustration, we have now not heard from Standard bank in over a week (with no issues resolved) and now our home loan payment holiday has been canceled and we have been debited.

Standard Bank now are now refusing to correct their mistake,blaming and transferring us between departments, and are wanting us to re apply for the payment holiday (adding another 12months onto our term) and with absolutely no concern over the current financial strain we are under.

It seems as if Standard Bank take the utmost pleasure in causing us this frustration. No managers are available and no efforts have been made to escalate our concerns to a competent person.

We are strongly considering moving all of our banking elsewhere if this cannot be dealt with effectively in the next few days.