JM
Juadeen M

1 reviews | Active since Aug 2017

24 Apr 2024, 10:39

Standard Bank *****ing money from my MOM!!!

My Father passed away 5 years ago, the estate was sorted by attorneys in Humansdorp, My Mother got her title acts of the house everything, but hear this out, The Access Bond under my father name has never been closed by the Attorneys or the Bank, even though my Dad has passed away and at time of his death the Access Bond was clear R0.00, So long story short for 3 years they have billed Admin fees and some other fee on the bond account, and my Mom as a good citizen paid it over as she thought its because the estate has not been finished. But NOW 5 YEARS LATER BOND IS STILL OPEN HOUSE BEEN ON HER NAME FOR MORE THAN 3 YEARS BUT THE BOND ON DADS NAME IS STILL GOING STRONG. GONE INTO HUMANSDROP BRANCH, MANAGER SAID "Sorry nothing we can do phone head office, phoned head office o no nothing we can do phone lawyers they need to sort it out, its between them and bank, but in the mean time while nobody actually got a freaking cooking clue what they doing we must pay monthly fees for more than 5 years even though the account holder has passed away and the estate has been final and sorted out ages ago. So this here is bull, STANDARD BANK SOUTH AFRICA, I CAN GO AND DRAW R500 000 ON THE BOND, THE PERSON WHO THE BOND BELONGS TO IS DEAD..WHAT THEN???

YOU NEED TO CONTACT ME AND WE NEED TO SORT THIS OUT!!!! I am tiered, I am fed up and I will not pay one more sent for admin fees etc.

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Replies (1)
Standard Bank
Standard Bank's reply24 Apr 2024, 10:42
Official
Dear Juadeen 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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