NG
Ntsikelelo G

1 reviews | Active since May 2018

07 Feb 2024, 08:59

Standard Bank Inflicts Pain On Their Customers Using Due Diligence Process On Deposits.

It is very important for South African or International Business People to note that, opening a business account with Standard Bank will be your mistake of a lifetime, our team recently gave them a chance after bein with COMPETITION for years, to open a new account. To my surprise, they are NOT only the worst in customer service but in all aspects including a simple thing like immediate payment, with standard bank, Instant Cash is definitely NOT instant yet they will still charge you that expensive fee, yet the many DID NOT reach your intended recipient immediately. We received a simple payment with all boxes ticked and checked, the bank instead of clearing the money within 48 hrs .... they claimed they need more time. Now to people who understand how banks function, surely there is something fishy or ***** to their actions. I is NOW more that 10 Days since our business claim was deposited into our Standard Bank Account, yet it is still not cleared, the money was transferred from FNB South Africa, imagine if this was from foreign bank ..... it will be worse!!

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Replies (2)
Standard Bank
Standard Bank's reply07 Feb 2024, 09:03
Official
Hi Ntsikelelo

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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NG
Ntsikelelo G's update07 Feb 2024, 09:12
Reviewer Update
Banks need to understand that, your new EDD process is NOT perfect, you cannot stranglehold SMMEs simply because you need to establish if monies are *****ulent or illegitimate over 72 hours. You requested PoP, which we did send then we asked the client to send to our allocated banker confirmation if this money was dispersed legally so, your team made excuses and you still did not follow up and made calls to our client. To date NOT sing senior person from our client has received your e-mail. but we must wait and our deadline to deliver services is within few months of this project. This is beyond unfair. I will also report this to the Banking Ombudsman, as I suspect you guys are shifting our monies to money markets.