Standard bank inefficient Motor Vehicle finance team.

I’m very disappointed with their service. I have banking with standard bank for 20 years now.

I bought a car September 2023 and got financed by standard bank. First month I received an sms informing me that my debit order did not go through and a few days later a bank consultant called me to check and “resolve” the issue. The consultant then advised that I wait a few days to see if the debit order will go through and it didn’t…… I had to now make a deposit. Second month same thing happped. I got an sms that I missed a payment and a consultant called again By then I was furious as 1) I had funds in my account and 2) Why a month later are we still having the same problem and 3)to now pay a a different amount to my actual instalment amount? 4) No one is coming back to me to explain what the problem is.

To date nothing has been done, all I’m getting is calls from these consultants and sms’es to remind me of the missed payments .

I don’t see myself staying with them if this is the kind of service I will get.