1 reviews | Active since Nov 2009
Standard Bank - increases charges, reduces service
<p>Standard Bank has recently closed two of its ATMs in the Joburg North East area, the one in Norwood and one in a gas station in Louis Botha Avenue</p> <p> </p> <p>It is becoming increasingly difficult to find an ATM without going into a busy shopping centre with all the hassle that involves.</p> <p> </p> <p>Yet, even as they save money by reducing the number of ATMs, they have the cheek to put the charges up. What about the extra petrol I have to burn to find a working machine!?!? Time to change banks???</p>
Good day Mike
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Mike
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
One wonders whether the people who reply actually bother to read the criticism.
The issues are clearly set out in the complaint. What more is needed?
Can we perhaps have a reply? Or is your job just to say "complaint responded to"?
This is another example of the shoddy work of the Bank and the disdain that it displays to its long-suffering clients.
One wonders whether the people who reply actually bother to read the criticism.
The issues are clearly set out in the complaint. What more is needed?
Can we perhaps have a reply? Or is your job just to say "complaint responded to"?
This is another example of the shoddy work of the Bank and the disdain that it displays to its long-suffering clients.
Good day Mike
Please note that we have read the details you have posted above, however we require additional information in order to log a formal complaint.
Kindly respond to the email we sent to the below email address.
We patiently await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mike
Please note that we have read the details you have posted above, however we require additional information in order to log a formal complaint.
Kindly respond to the email we sent to the below email address.
We patiently await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Why do you need my name and account number to explain the reduction in ATMs in North East Joburg?
You have a formal complaint that is public - as is this correspondence. Please just answer it! This just makes it look worse, as though you are trying to avoid the issue.
Why do you need my name and account number to explain the reduction in ATMs in North East Joburg?
You have a formal complaint that is public - as is this correspondence. Please just answer it! This just makes it look worse, as though you are trying to avoid the issue.
Good day Mike
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mike
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for moving this forward to get an answe. Please ensure that the reply is posted publicly here since many other people share this inconvenience.
Thank you for moving this forward to get an answe. Please ensure that the reply is posted publicly here since many other people share this inconvenience.