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Sashnee M

1 reviews | Active since Jun 2012

09 Nov 2021, 09:55

Standard Bank incorrectly sent me to legal team

I am receiving calls every day from MDB Collections (***) saying that I have personal loan with Standard bank and was handed over on the 01 October 2021. After speaking to 2 different agents the 08/11/2021 and 09/11/2021, there is no record of any personal loan again my ID number.

I am not sure where this issue is coming from as I DON’T have any loan with Standard Bank. This is really frustrating and has a direct impact on my credit rating. Please will you supply me with a letter proving that I have no Personal Loan with Standard Bank.

This is highly frustrating and my reputation is being destroyed by Standard Bank. I am not sure who is responsible for such negligence and *****. I will not be a victim by Standard Bank and their incompetence for sending incorrect information to attorneys for collection. Please resolve immediately as this is impacting my personal and work life. Standard Bank is jeopardizing my job.

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Replies (4)
Standard Bank
Standard Bank's reply09 Nov 2021, 13:12
Official
Dear Sashnee M

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** 
SM
Sashnee M's update09 Nov 2021, 15:03
Reviewer Update
When is this problem going to be resolved. I cannot wait forever. This has a serious impact on my credit rating and reputation. While Standard bank is taking their time my reputation is being tarnished. Nothing has been done thus far, only an automated reply that is used to fool customers.
SM
Sashnee M's update10 Nov 2021, 08:25
Reviewer Update
Please can I have some sort of proper feedback from Standard Bank, this is a real issue. I really need assistance and Standard Bank just doesn't care. I need to find someone that can really help me - I will be contacting the ombudsman.
SM
Sashnee M's update18 Nov 2021, 08:34
Reviewer Update
Still no feedback from Standard Bank. Is there any compassion for their customers, or does Standard Bank enjoy ruining peoples lives. Do they have any staff working at all ? This shows that Standard Bank service has gone to the pits of ****.