MN
MilF N
1 reviews | Active since Dec 2017
16 Nov 2022, 15:47
Standard Bank incorrect debit order not being reversed
R5000 WAS debited from my account on the 1st Nov 2022 by Standard Bank. I called to ask for a reversal on the 2nd Nov i was informed the money will be back in my account after 3 days. I then called on the 8th November I was told within 3-5 days the money will reflect on my account. I then escalated the matter on the 14th November and I was informed the money will be returned. Today is the 16th November and my money is still not returned to my account.
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Replies (3)
Standard Bank's replyOfficial
16 Nov 2022, 15:55Dear Rendani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Nov 2022, 15:55
Official
Dear Rendani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
MN
MilF N's updateReviewer Update
17 Nov 2022, 10:04Thanks to Hellopeter my R5000 was returned to my account today
MN
MilF N's update17 Nov 2022, 10:04
Reviewer Update
Thanks to Hellopeter my R5000 was returned to my account today
Standard Bank's replyOfficial
17 Nov 2022, 10:11Dear Rendani
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Nov 2022, 10:11
Official
Dear Rendani
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***