Standard bank *********** staff refunded my money to someone else!!!!!!!

I use to have a credit card with Standard Bank. I phoned the credit card division asking what the settlement amount is as I no longer want to be associated with Standard Bank. I settled my credit card and waited for the payment to clear. a Few days later I phoned Standard Bank to close my credit card as the money reflected on my credit card. The consultant (Devon I think was his name) told me that I paid to much and Standard Bank need to transfer just over R2000 back to me. He asked who I bank with and what my account number is where the money needs to be transferred too. I read it to him three times and he read it back to me - just to ensure that the details are correct. Few days later I received a sms with my service request: ********** 096 has been closed. I thought to myself how can it be as i still haven't received my money. I phoned Standard Bank, with great shock to find out that they paid my money to someone else. Now no one want to take ownership - logged calls ect and yet no one of Standard Bank is coming back to me.

This is a absolute joke. Guess there so called phone calls that are recorded is also not working. Nice to know that Financial institutions like Standard Bank is *******.