Standard bank *********** staff

Standard bank has totally *********** staff. I called the standard bank card division to ask them about booking a car through Avis as I have the Titanium mastercard. I have been on the line for half an hour from my cell phone and all that was been done is me been trasnferred as no one knows who handles that. Then I get told I must contact Avis , I did contact Avis before calling standard bank. Avis says I must contact standard bank. This is totally unaccepted I have the phone call recorded should you wish to listen to it I can send it through. Please find someone who can tell me what is required.