Standard Bank - *********** and Uncaring

Lately, dreadful customer service, even for veteran customers like myself. First, Standard Bank (SB) stopped sending me e-statements without notice. Trying to reconcile my accounts, i requested statements from SB for a fee, but i was sent incomplete information (for some reason the month of May was not sent, despite clear instruction to do so). The following day i called in and requested the outstanding e-statements and was assured they would be emailed to me. Im still waiting 2 days after the fact, with no response from SB, despite several attempts to contact them via phone and email. What a waste of time this bank is proving to be, i am on the hunt for a new service provider.