1 reviews | Active since Mar 2013
Standard Bank ***********
I have a 55 day interest-free credit card with Standard Bank. I settle my credit card account in full at the beginning of each month.
This has worked in my favour in that I have never paid any interest on the credit card. Standard Bank has an erratic statement date in that they issue it anywhere bet the 1st and 7th of the month. On 02 May 2018 I settled my account in full as usual, and they issued me a statement on the same day but it did not reflect the payment. Now they have charged me R123 interest for their mistake.
If they do not resolve this, I will close my credit card and cheque card.
Dear Muhammed
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Dear Muhammed
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***