Standard Bank Incompetency

I feel ****** and disregarded by vehicle finance department because I requested a settlement amount and paid it on 27/7/2022, I called few days later and I was told it's not allocated yet and I had to send proof of payment to Charles Maluleka and gave him details o where to send the NATIS documents, 2 weeks went by and nothing happens and hen I called again on the 25/8/22 spoke to Enncin Cekwan to date nothing has happened as I was just on the call with them. I can't believe the level of incompetency

Name Lumka Ndawo I'd *** Cell ***