Standard Bank Incompetency and poor service

I have had an RAF payment into my bank account. And thus my account has been suspended saying that it is "transactional *****". I sent in all the required documentation and proof of payment. I was told it will take 5 to 7 days and it has now been 3 weeks but my account is still not sorted out. I am very disappointed with the service. I need this to be sorted out asap as this is an inconvenience to me. Standard bank please get back to me asap.