Standard Bank incompetency.

There was a payment made to me by my employer from an international bank on the 14th of this month. I still did not receive the money, but there is evidence from that bank that the money is currently held by Standard Bank in South Africa. During this waiting time I have enquired about the money 3 times via phone call and also went into a branch to sort this matter out to no avail. I urgently need this matter to be sorted out as this is not the first or second time that Standard Bank has caused me loss of a lot of money and a lot of stress, and time. Please and thank you.