Standard Bank incompetence left me stranded at a petrol station in the dark

My Standard Bank credit card is due to expire end April. I received an SMS saying the renewal card would be available to collect at Alex Branch - an inappropriate branch to which I've been arbitrarily assigned after the Balfour Park branch was closed (with no notification to clients). On Monday 8 March I phoned and spoke to Standard Bank consultant Tshepiso Willie Setebe, who said he would re-route the renewal card to Killarney branch (one of the few branches which I am certain remains open) and I would receive an SMS when it was ready to collect there. Last night I discovered while trying to pay for petrol that my current credit card is now marked as expired - 7 weeks early! I spent well over an hour on the phone to various Standard Bank consultants (two of whom left me on hold for periods of over 20 minutes and one of whom simply cut me off) ), in the dark on a petrol forecourt. I had no other means of payment with me and was on the point of walking 3km in the dark to my home, as the petrol station manager would not let me leave without paying and of course I could not call an Uber without a working credit card. Fortunately my partner then managed to collect my business cheque card from my home and bring it to me, allowing me to pay for the petrol and leave the station 1 1/2 hours after I had arrived. Today, 10 March, I have followed up and ascertained that Tshepiso Setebe in fact ordered the renewal card to be shredded, CANCELLED my existing card early (without discussing this with me!) and ordered a whole new card which will take 5-7 working days to arrive at Killarney branch and will require me to re-set my card details with every app connected to my old card, like Uber and Checkers 60Sixty. I am so hopping mad with Standard Bank for the indignity imposed on me last night, and the sheer waste of time then and today while trying to get to the bottom of things. Tshepiso Setebe is apparently now arranging for urgent delivery of a replacement card (tomorrow), for which I will be charged a courier fee - adding insult to injury. In the meantime, a time-sensitive Takealot.com order I'm supposed to collect tomorrow is probably going to be cancelled due to my card details going inactive!! I have asked for Tshepiso or his manager (Zipa Fourie) to contact me telephonically, but neither has bothered to do so.