STANDARD BANK INCOMPETENCE / INSURANCE

Unfortunately the home owners insurance came with the bond and i never chose them per-say. In 3 years all they have done is increase my premium yearly and never sent me notifications, statements, or any documents. when i called in to log a claim i didn't even have a policy number as they had never communication. I know submitted a building claim and its been a month and they didn't get back to me, the manager Neville was asked to call me back 3 weeks ago and hasn't - this was 2 weeks after he said himself that he would. Every time i call them they ask the same questions as the week before and there is no progression on the claim. They then assure me they are going to look into it and call me back in a few minutes and never do? I'm now trying to cancel the policy and i also only get a answer once a week and it seems they are trying to make it near impossible to cancel too. The staff and call center are *********** and i find myself telling them what i am covered for or not according to my policy docs as their go to answer is that my policy doesn't cover that. They have neither accepted or rejected claim - we are just in limbo. WORST SERVICE I HAVE EVER RECEIVED. i am considering moving my home load too as they also have never sent me communications till I requested last month. George Van Rooyen