Standard bank incompetence

After being loyal private banking clients with Standard bank, we have had the worst experiences with them for the past year now. After our accounts being internally hacked and R236000 being moved from our revolving credit account to our current account and then paid into a ghost account. Apparently Standard Bank was unable to retrieve all the funds and we had to take a knock of R64000 rand including the interest. We received little to NO feedback assistance or apology after this incident. I have suffered extreme anxiety and notified our private banker with her response, at least you got some money back. Now we have settled a vehicle in December and still waiting for Natis docs following up with Standard Bank and them saying that the settled account is R36000 in arrears. Sending tham the proof of payment numerous times the same person still requests the same documents over and over again. The pure incompetence of Standard Bank employees and management is very troublesome as people are trusting these people to protect their hard earned money.

Please NEVER join Standard Bank. In actual fact they don’t deserve having the company name start with a capital letter.