Standard Bank incompetence

Do not make the mistake of banking with Standard Bank, go overseas, encounter problems, then ring them because you will spend a fortune on phone calls. I have been trying to fix my instant money facility for months without success. I have phoned them numerous times all I have managed successfully, is a huge telephone bill as you are passed from pillar to post and ***********, ******** customer service advisors in between. I wanted to pay my Gardener R300 and the instant money facility says there’s a “possible security issue” with my profile. I have called Standard Bank several times, verified who I am several times. It seems like it’s a guessing game. I have been asked questions like have I had a sim swop lately? downloaded the app? deleted the app? have I changed my passwords or laptop lately?! All I am asking for is their IT department to pull their thumb out & resolve this. Why should I rely on friends to help me pay my gardener when I’ve got this so called great digital system at my fingertips & money in the bank? I have left my phone number and asked for someone to call me back. I won’t hold my breath. Their service is the worst. It’s a nightmare to get through & when you do, it’s a pain to talk to them. I have been kept on hold for so long & fobbed off, sometimes agents like Michael I spoke to this morning transfer you back to the queue without saying a word. And yet they know it’s an international call!! Does Standard Bank have a competent, knowledgeable employee that can call me back & fix this problem?