Standard Bank incompetence

Standard Bank proud themselves on providing businesses with a "business banker" and whenever you have a query, revert you to contact that person.

But what if that "person" never responds to your emails or messages?

What if your accounts (6 of them) have been frozen because this "somebody" never followed up with you?

What if it's 2 days until the end of the month and you have debit orders that will most probably bounce? Will they cover that fee?

Yes, they will apologize over and over, but no one will EVER contact you to try and resolve the issue.

I have screenshot upon screenshot to show my frustration, but alas, it has fallen on very deaf ears.

This is appalling Standard Bank.