Standard Bank Incompetence!!

I would like to complain about a certain transaction that has been taking place on my account for the past 3 months

Firstly, I am appauled by your service as a customer, there has been an ongoing transaction taking place in my account for the past 3 months, I spoke to one of your consultant and told them about the situation and they told me they would block that insurance company from taking money out of my account, did they stop them? No!, It happened again the following month, clearly showing you did nothing about it and again this month too, it is like you working with these people to scrutinize or get money out of us in every possible way. Now I am faced with having to pay reversal fees continuously every month, this is just incompetency written all over, I am a loyal client to you and have been for years but the service I am receiving from you is not the kind I would expect.

I am very much unhappy about all of this, and if I have to change banks immediately to avoid such service, I would gladly do so. I am displeased, angry and disappointed!!!!!