STANDARD BANK INCOMPETENCE

I have a Hyundai Grand i10 that was financed by Standard Bank in 2018 ,when we had the lockdown I received an SMS from the bank saying that should I want to apply for a payment holiday I should submit certain documents which I did after we were retrenched for the period of lockdown. 2 months later I started receiving phone calls from a standard bank agent saying that my car is being repossessed because I have not paid the installment,that was very shocking to me because I was under the impression that I am on a payment holiday.Next thing I was being called by lawyers regarding the same situation. According to them there was nothing on the system that was showing that I was on a payment holiday and submitted anything for it . Luckily i still had everything on email and I forwarded it to the agent.After a while I received a call from a standard consultant saying that it was a mistake,ok I acknowledged that.When I went back to work towards the end of the year my instalment was increased,then I queried that on email and tried to explain that I was on a payment holiday which was delayed for approval because I was dealing with an *********** staff member. After that my debit order did not go through for November and when I queried that I was informed that I was on a payment holiday.i informed the agent on email that I do not want a payment holiday as I am back at work and my instalment would increase more. I also went to the branch to get assistance regarding this matter,I was put on a phone and the standard bank agent said that I must not worry the payment holiday will it affect my instalment when it resumes in February 2021. In February 2021 my instalment was R4700 some odds and when queried this I was informed that it was because I was in a payment holiday,I went back to the branch and tried to see if I can get someone to pull the phone record when I was told my instalment will not increase but did not get help. After a while eventually I got the bank to decrease my instalment but my contract was extended offcourse. Today I am paying almost R4000 for a small car all because of *********** staff from standard bank. I am a single mother and don't earn much ,this is such an inconvenience and a financial problem in my life ,month to month I am living off mouth to mouth because of this. I would never recommend standard bank even to my worse enemy.