Standard bank= Incompetence

I am growing so frustrated with Standard Bank. Firstly my checking account was an issue due to the fact that half of my feautures werent working. After moaning about it they finally had fixed it. After a couple of months of decision making and also weighing up different options I wanted to try again with Standard Bank and hoped that it would go down well this time but again I am dissappointed. I app**** online for a Standard bank credit card (Gold ) 2 weeks ago and left it as they said 5-7 working days waiting time. In last week i phoned the credit department at Standard Bank to hear of the progress on my application and nobody was answering the calls so after approximately 25 minutes of holding and the 5th ****** try I decided to wait for this week (4 October 2021) i Phoned yesterday 6 different times nobody answers. I get through to the Customer Care department for normal enquiries and they escalate it to the credit department saying that one of the representatives will phone me throughout the day and still ****** nothing.

I understand that with Covid they have a lot less staff but this is pure incompetence and not just lack of staff.

Standard Bank, please contact me and let me know if i can withdraw my credit application and join somewhere else where service is not a problem or if I can finally get some ****** assistance!