LT
Lindiwe T
1 reviews | Active since Jul 2019
21 Dec 2023, 10:33
Standard bank incompetence.
I tried to deposit money into my MTN MOMO app to pay for my car license disc with my standard bank app but couldn’t. I then transferred the R900 to my capitec bank. After a few minutes I got a call from their ***** department. I then explained to the lady what happened but my app still got blocked I can’t purchase anything. When I call their call center I do not even get to a consultant because of the queue. I even ran out of airtime for a couple of times. I don’t know where they expect me to get airtime to wait in their queue while they even blocked my account. This an inconvenience really and it’s unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Dec 2023, 10:44Hi Lindiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Dec 2023, 10:44
Official
Hi Lindiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LT
Lindiwe T's updateReviewer Update
21 Dec 2023, 21:18I hope this gets sorted ASAP because we really need to pay our bills. I can see I’m not the only one complaining and everyone else who’s been complaining also still hasn't received any assistance.
LT
Lindiwe T's update21 Dec 2023, 21:18
Reviewer Update
I hope this gets sorted ASAP because we really need to pay our bills. I can see I’m not the only one complaining and everyone else who’s been complaining also still hasn't received any assistance.
Standard Bank's replyOfficial
22 Dec 2023, 07:32Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Dec 2023, 07:32
Official
Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***