Standard bank incompetence

I have been trying for 3 months to change my pure save account to the access account, I've been to trade route mall, the consultant could not assist me as I did not have proof of residence,he was very rude and abrupt!!! I've been to signet terrace today the consultant dorcas could not assist me as apparently my profile indicates "*****" I cannot understand how this is possible as I've been using this account for many years!!!!!! Now I've been told when the notification and verification process is complete standard bank will notify me!!!! Simply I required the account to be closed due to funds still in the account I cannot close it!!!! this is the reason I requested a transacting savings account!!! I have never been to a bank so many times, Useless, incompetence level at standard ban****!