1 reviews | Active since Jun 2018
Standard Bank Incompetence
I recently app**** for a home loan through my private banker (I am a professional baning client) where I required a loan for just 25% of the total purchase price. As per the 30% of income affordability principal, I was well within my limitations coming in at 10% of my income.
On application and acknowledgement of the same by standard bank, they advised that I will receive feedback n the outcome within 7 days. I received the outcome on the 14th day after application(This too after constant following up from my end).
Much to my shock, I was rejected due to affordability. Turns out standard bank did not read the 1st page of the application and thought I was applying for the full amount as a loan.
Much to my bitter disappointment and embarrassment (I bragged about how efficient standard bank is with me through my many many many years with them), I accepted a quote from another bank who provided me with a quote within 6 days and bettered the quote within 1 day leaving me with 5 days to accept.
As such I had to accept the quote due to expiry.
Today is day 15 and still no sign of standard bank. Doesn't matter anymore.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
We refer to your complaint posted on Hello Peter, with regards to your home application captured incorrectly.
Kindly be informed that I have escalated this matter to the senior manager responsible for our home loans division. We have put measures in place to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***