Standard bank incompetence

I app**** for a replacement cheque card 7 weeks ago I still haven’t received it, I went to the bank to find out. Got to the bank I was told to go home wait for the sms which never came . I went bank I was told cards are no longer delivered to the branch because bla bla bla. On Sunday I bought Telkom data using my banking app and never got the data but money went of my account. Tried to follow up with customer care and I was told to wait for a bank call 48 hours later no one called me and I still don’t have my data. I have spent over R300 on airtime trying to follow up , but um tired now.