Standard Bank Incompetence

<p>It is no wonder that they're bleeding customers to Capitec. I'm at my wits end with these people.</p> <p> </p> <p>I needed archived credit card statements from Standard Bank. I understand and accept (with reservations) that it takes 5 working days to generate archived statements because, you know, it's done with a steam engine.</p> <p> </p> <p>After a week I received by email the incorrect documents. The person at the call centre had got it wron.</p> <p> </p> <p>Back on the phone for another 35 minutes. One week later the correct documents arrived in my inbox. I couldn't open them. For my debit card statements all thaat is needed is to input my ID number to open them but, for some reason, that wasn't working with my credit card. I tried to enter every other number I could think of, including my passport number (as per the instructions in the email) and the credit card number. I also tried to download the statements to my desktop and to open them from there. Nothing.</p> <p> </p> <p>I got back on the phone to ***the caoll centre to be told by the lady there that she would put me through to someone that could possible help but in fact all she did was put me back to the call centre. Eventually (upwards of 30 mins) a lady told me that she would get this to the IT dept for remedy.</p> <p> </p> <p>Today, after one week, I got on the phone again. The man answered after 9 minutes, listened to my story, put me on hold and kept me there a further 33 minutes while he spoke to someone in the IT dept.</p> <p> </p> <p>He said I should forward him the statements and he would come back to me in one hour.</p> <p> </p> <p>What are the chances? I can tell you what I think.</p> <p> </p> <p>Horrible bank full of bad attitude staff who care nothing for what they do and certainly nothing for you. They're a hindrance and not a help.</p> <p> </p> <p>Giles</p>