PD
Philani D
1 reviews | Active since Aug 2021
29 Aug 2021, 09:12
Standard bank incompetence
I have been trying to change my number for OTP's for months now, they still send my OTP to my old number I no longer use. It's frustrating because I can't use my bank app, I've been to the branch more than 5 times, they tell me it's been changed but when I try logging in, they send the OTP to my old number. I think my best option right now is to change banks, such a small thing they're failing to do.. It's annoying!!
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Standard Bank's replyOfficial
29 Aug 2021, 23:51Hello Philani Dladla
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Aug 2021, 23:51
Official
Hello Philani Dladla
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***