Standard bank incompetence

Item: Standard Bank
Rating: 1
Author: Colet M

We tried to apply for a bond at FNB, then bond originator said I have a RCP loan outstanding at Standard bank since 2009. I do not have a loan at Standard bank. When I went in to see Standard bank. I asked the consultant to show me on their system where I app**** for loan. They only have a picture and my ID number on their system. I need this sorted soonest because we have an offer to purchase on a property and because of this ***** case we will miss this opportunity. I am liaising with the branch manager at berry's corner branch in port elizabeth, and now she is going on LEAVE for a wee****! Been trying to sort this ***** issue since 17 January 2020.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

31 Jan 2020, 15:42

Hello Colet

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply31 Jan 2020, 15:42

Official

Hello Colet

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Colet M's updateReviewer Update

31 Jan 2020, 18:52

Not a good enough reply. Need this sorted as soon as possible. Standard bank is preventing us from getting our bond approved, due to ***** done on my name

Colet M's update31 Jan 2020, 18:52

Reviewer Update

Not a good enough reply. Need this sorted as soon as possible. Standard bank is preventing us from getting our bond approved, due to ***** done on my name