STANDARD BANK INCOMPETANCE

THIS IS NOW MY 2ND OR 3RD TIME IM SHAMING STANDARD BANK IN THE LAST MONTH AFTER STRUGGLING FOR 3 MONTHS AND STILL STANDARD BANK HAS NOT SORTED MY ISSUE ABOUT CREDIT PROTECTION ON MY STANDARD BANK CREDIT CARD AND IVE BEEN UNEMPLOYED DUE TO RETRENCHMENT SINCE 31/7/2019 OMG I THINK IM THE ONLY PERSON EVER RETRENCHED STANDARD BANK AUTOMATICALLY DEDUCTED CREDIT PROTECTION OFF MY CREDIT CARD EVERY MONTH WHO THEY PAY IT TO IS NOT MY PROBLEM EVEN THOUGH I HAVE TRIED DEALING WITH HOLLARD THEY ARE AS *********** AS STANDARD BANK AND EVERY TIME SOMEONE ELSE DEALS WITH THE ISSUE THEY ASK ME FOR A POLICY NUMBER - IT IS AN AUTOMATIC DEDUCTION HOW DO I HAVE A POLICY NUMBER - SENT PLENTY EMAILS AND PAPERWORK IF I HAD THE MONEY I WOULD TELL YOU TO SHOVE IT AND PAY AND CLOSE