Standard Bank Incompentance staff

I went into the Northgate Branch to do a recall on a payment I made via eft. Jane assisted at the entrance and put me in the queue. I sat for over one hour in the queue and went to a consultant only to be told it cannot be done. The consultant didnot even go into my bank account to see if I made an eft payment or not. She told me it cannot be done. It only can get done if I made a cash deposit. I thereafter went to Jane and told her the consultant said it cannot be done after sitting in the queue for over one hour. I told Jane and I even told the consultant I phoned the call center before coming here, the call center told me if it is within 45 working days it can be done. The consultant told me if the call center told you that tell them do it if they can do it. Jane then said she will go back to the consultant and ask her to do it. Standard Bank how can you employ staff that dont know how to do their job? The consultant then made me wait in the meantime all I had to do was fill in a form. Which she gave me like 20 minutes later. I have been a customer with Standard Bank for over 30 years this is totally unacceptable. After my issue is sorted out I am going to close all my accounts, as I have no faith in Standard Bank. I don't even know at this rate whether the Standard Bank employee dealing with my recall will be able to get my money back. If I could see a lack of incompetence face to face I can only imagine what is happening behind closed doors. If my issue is not sorted out I will close all my bank accounts. This was the last straw.