JJ
Jacqueline J

1 reviews | Active since Sept 2020

22 Sept 2020, 09:15

Standard bank inadiquete employees causes problems for loyal client.

In January 2020 i was told by my former employer that i must go on short time due to lack of work that is coming in to our company,in March 2020 lock down occurred and i was told to remain at work and i was also told no work no pay,at the time i received no income and it was very stressful time for me as for i had a household to maintain and also debit orders coming from my account.I did go into standard bank to inform that i will not get paid and that they put a stop to my account i visited the cape gate branch i was told that i need to inform the beneficiaries that is debiting my account ,i then had to cancel all my policies and also informed the beneficiaries not to debit my account ,at the end of April i discovered that my debit orders was still going off i again went into the bank at cape gate and informed that i did contact the beneficiaries not to debit my account but they still did i again requested that they put a stop payment on my account and the lady did assist me and told me it is done.At the end of each month until end of august my account is still being debited and because i was unemployed and no funds came into account my account went into areas adding up to amount of R2000 on 2020-09-21 i went it the bank at westgate mall branch and spoke to collection department explaining my problem i have i was told that i must just pay the outstanding fees and every month my card fees ,i said i am not working and how can i pay that the lady just said i need to pay.I feel it is so unfair that standard bank who i bank with over 20 years expect me to pay these cost that i am not responsible for ,i went into the bank prior and did request the bank to do a stop payment to my account but it seems they did not now they want to keep me liable for fees that i think is not me responsibility.I feel that standard bank is totally wrong to this to a loyal client and they show no compassion towards me and my current situation.

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Replies (1)
Standard Bank
Standard Bank's reply22 Sept 2020, 10:53
Official
Hello Jacqueline

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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