WJ
Willemien J
1 reviews | Active since Jun 2014
23 Jul 2024, 10:58
Standard Bank in Disarray
I've been trying to get an extention on my home loan but my application has been hanging for almost 20 days now because according to some divisions of Standard Bank I am still under debt review. I haven't been under debt review for two years and other divisions of Standard Bank know this because I managed to open an access bond and I am paying the full installment on my home loan. I have been told everything from the application is at arbitration to it's an IT error. The consultant I'm working with never responds to my emails and doesn't call me back. I was considering moving all my accounts to Standard Bank but if this is the kind of service you get, there is no way.
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
23 Jul 2024, 11:13Hi Willemien
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply23 Jul 2024, 11:13
Official
Hi Willemien
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
WJ
Willemien J's updateReviewer Update
23 Jul 2024, 12:00I hope so. It should take a bad review on Hello Peter for things to happen.
WJ
Willemien J's update23 Jul 2024, 12:00
Reviewer Update
I hope so. It should take a bad review on Hello Peter for things to happen.
Standard Bank's replyOfficial
23 Jul 2024, 12:02Hi Willemien
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jul 2024, 12:02
Official
Hi Willemien
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
WJ
Willemien J's updateReviewer Update
29 Jul 2024, 15:09Still no response from Standard Bank. I got an email that my complaint has been received but nothing further. No one is phoning me back or responding to emails. When I phoned the call centre I was still just told that my application has been denied and there are no further notes on the file. I sent in my application on 3 July so it has been almost a month. This service is appaling!
WJ
Willemien J's update29 Jul 2024, 15:09
Reviewer Update
Still no response from Standard Bank. I got an email that my complaint has been received but nothing further. No one is phoning me back or responding to emails. When I phoned the call centre I was still just told that my application has been denied and there are no further notes on the file. I sent in my application on 3 July so it has been almost a month. This service is appaling!
Standard Bank's replyOfficial
29 Jul 2024, 15:28Hi Willemien
We apologize for the inconvenience and undue frustration, this has caused. We have sent you an email please check it and respond.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the inconvenience and undue frustration, this has caused. We have sent you an email please check it and respond.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 15:28
Official
Hi Willemien
We apologize for the inconvenience and undue frustration, this has caused. We have sent you an email please check it and respond.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the inconvenience and undue frustration, this has caused. We have sent you an email please check it and respond.
Kindest regards
Standard Bank Hello Peter Team
***