Standard bank in cahoots with *******

Item: Standard Bank
Rating: 1
Author: trevor B

Standard bank allows ******* to take money via debit orders from your accounts- when queried all they do is to refer to a bulletin 12 issued by the Ombudsman in 2013, and shrug their shoulders, stating that they have no control over debit orders. This despite the fact that I have never had any debit orders on this account - this account is only used occasionally. All they did was to reverse the transaction fees relating to the debit orders.

They did not even refer the matter to their forensic investigation department.

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Replies (2)

Standard Bank's replyOfficial

06 Apr 2018, 05:41

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply06 Apr 2018, 05:41

Official