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David D
1 reviews | Active since Oct 2009
26 Apr 2021, 21:18
Standard Bank in breach of privacy regulations
I just received an sms saying standard bank sent my bank statement to RCS Integration and if I didn’t give consent I must call the bank. I didn’t! Whatever happened to protection of my personal information? And now I have to waste my time contacting you useless call centre to tell you to stop sharing my information with anyone who asks for it! I see I’m not the first person who has had this happen, so surely standard bank needs to stop handing out customer statements to RCS. I think this is something the ombudsman needs to hear about.
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Replies (2)
Standard Bank's replyOfficial
27 Apr 2021, 02:48 Hello David,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Apr 2021, 02:48
Official
Hello David,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
***
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David D's updateReviewer Update
04 May 2021, 11:29So other than this pathetic 'form' reply that everyone receives, Standard Bank has done nothing to address this significant customer privacy breach. I called them and was told it would be escalated and the 'back office' would get back to me to explain why my bank statements are being handed out without my consent. Of course, the mysterious 'back office' has never responded to me. So I am still no further with this than I was on 26 April. Standard Bank you utterly useless organisation, do me the courtesy of NOT sending me another template response and actually provide me with a concrete reason for this unacceptable action. If you don't, I believe that this is worth approaching the banking ombudsman about. Hopefully it will result in significant fines for your ********* actions.
DD
David D's update04 May 2021, 11:29
Reviewer Update
So other than this pathetic 'form' reply that everyone receives, Standard Bank has done nothing to address this significant customer privacy breach. I called them and was told it would be escalated and the 'back office' would get back to me to explain why my bank statements are being handed out without my consent. Of course, the mysterious 'back office' has never responded to me. So I am still no further with this than I was on 26 April. Standard Bank you utterly useless organisation, do me the courtesy of NOT sending me another template response and actually provide me with a concrete reason for this unacceptable action. If you don't, I believe that this is worth approaching the banking ombudsman about. Hopefully it will result in significant fines for your ********* actions.