nvdw
nadine van der wateren
1 reviews | Active since Feb 2024
15 Apr 2024, 15:10
Standard Bank - ******* in Blue. Keeping money in suspense account without recall it to rightful owner
on the 18/12 I have made payment to an incorrect beneficiary that belong to STB. The beneficiary informed STB of the funds. STB in return took the funds notified us that the funds are now in their suspense account. After emails, phone calls and futile attempts on Standard Bank Social media platforms no one attempt to recall the money to myself. I have followed all the requests and no one is attempting to respond, to my funds in the Standard Bank account.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
15 Apr 2024, 15:20Dear Nadine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2024, 15:20
Official
Dear Nadine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
nvdw
nadine van der wateren's updateReviewer Update
15 Apr 2024, 15:26this is an AI response - I have shared this 6 times and have not received one response that came from an actual person that respond with a plan to take action. It is now 4 months.
nvdw
nadine van der wateren's update15 Apr 2024, 15:26
Reviewer Update
this is an AI response - I have shared this 6 times and have not received one response that came from an actual person that respond with a plan to take action. It is now 4 months.
Standard Bank's replyOfficial
15 Apr 2024, 15:53Dear Nadine
Please be on the look out for our call.
Our team will be in touch with you.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
Our team will be in touch with you.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2024, 15:53
Official
Dear Nadine
Please be on the look out for our call.
Our team will be in touch with you.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
Our team will be in touch with you.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 Apr 2024, 15:56Dear Nadine
Our team has tried calling you on the cell number provided ****054 however it only rings twice then goes to voicemail.
Kindly send us an alternative number that we may reach you on.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has tried calling you on the cell number provided ****054 however it only rings twice then goes to voicemail.
Kindly send us an alternative number that we may reach you on.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2024, 15:56
Official
Dear Nadine
Our team has tried calling you on the cell number provided ****054 however it only rings twice then goes to voicemail.
Kindly send us an alternative number that we may reach you on.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has tried calling you on the cell number provided ****054 however it only rings twice then goes to voicemail.
Kindly send us an alternative number that we may reach you on.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 Apr 2024, 10:57Dear Nadine
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Apr 2024, 10:57
Official
Dear Nadine
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
nvdw
nadine van der wateren's updateReviewer Update
17 Apr 2024, 09:48I asked that you leave a number.
I still have not received a valid contact number or person that is taking this matter to heart.
4 months and 15 days and NO ONE FROM STANDARD BANK reach out to action this.
STANDARD BANK keep money in their SUSPENSE ACCOUNT without paying the rightful owner. This action make Standard Bank *******!!!!!!
I still have not received a valid contact number or person that is taking this matter to heart.
4 months and 15 days and NO ONE FROM STANDARD BANK reach out to action this.
STANDARD BANK keep money in their SUSPENSE ACCOUNT without paying the rightful owner. This action make Standard Bank *******!!!!!!
nvdw
nadine van der wateren's update17 Apr 2024, 09:48
Reviewer Update
I asked that you leave a number.
I still have not received a valid contact number or person that is taking this matter to heart.
4 months and 15 days and NO ONE FROM STANDARD BANK reach out to action this.
STANDARD BANK keep money in their SUSPENSE ACCOUNT without paying the rightful owner. This action make Standard Bank *******!!!!!!
I still have not received a valid contact number or person that is taking this matter to heart.
4 months and 15 days and NO ONE FROM STANDARD BANK reach out to action this.
STANDARD BANK keep money in their SUSPENSE ACCOUNT without paying the rightful owner. This action make Standard Bank *******!!!!!!
Standard Bank's replyOfficial
17 Apr 2024, 10:03Dear Nadine
We sincerely apologize for the delay caused in this regard.
Please confirm what time would be convenient to speak to you today.
Eagerly waiting for your response.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay caused in this regard.
Please confirm what time would be convenient to speak to you today.
Eagerly waiting for your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Apr 2024, 10:03
Official
Dear Nadine
We sincerely apologize for the delay caused in this regard.
Please confirm what time would be convenient to speak to you today.
Eagerly waiting for your response.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay caused in this regard.
Please confirm what time would be convenient to speak to you today.
Eagerly waiting for your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Apr 2024, 11:21Dear Nadine
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply17 Apr 2024, 11:21
Official
Dear Nadine
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
nvdw
nadine van der wateren's updateReviewer Update
17 Apr 2024, 11:51Absolute Useless conversation - a social media administrator that is of no use an not capable to address this.
nvdw
nadine van der wateren's update17 Apr 2024, 11:51
Reviewer Update
Absolute Useless conversation - a social media administrator that is of no use an not capable to address this.
nvdw
nadine van der wateren's updateReviewer Update
17 Apr 2024, 11:52STANDARD BANK KEPT MONEY IN THE SUSPENSE ACCOUNT
NO ACTION FROM STANDARD BANK 17/04/2024
NO ACTION FROM STANDARD BANK 17/04/2024
nvdw
nadine van der wateren's update17 Apr 2024, 11:52
Reviewer Update
STANDARD BANK KEPT MONEY IN THE SUSPENSE ACCOUNT
NO ACTION FROM STANDARD BANK 17/04/2024
NO ACTION FROM STANDARD BANK 17/04/2024
Standard Bank's replyOfficial
17 Apr 2024, 12:29Hello Nadine
Our team is dealing with this matter.
We will provide feedback as soon as this matter has been addressed.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Social Media Team
***
Our team is dealing with this matter.
We will provide feedback as soon as this matter has been addressed.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply17 Apr 2024, 12:29
Official
Hello Nadine
Our team is dealing with this matter.
We will provide feedback as soon as this matter has been addressed.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Social Media Team
***
Our team is dealing with this matter.
We will provide feedback as soon as this matter has been addressed.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Social Media Team
***
nvdw
nadine van der wateren's updateReviewer Update
17 Apr 2024, 21:1217/04/2024 No further response or update been received, @hellopeter what actions will you take to address these appalling behavior from Standard Bank?
nvdw
nadine van der wateren's update17 Apr 2024, 21:12
Reviewer Update
17/04/2024 No further response or update been received, @hellopeter what actions will you take to address these appalling behavior from Standard Bank?
Standard Bank's replyOfficial
18 Apr 2024, 07:18Good day Nadine
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Apr 2024, 07:18
Official
Good day Nadine
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***