KM
Kregen M
1 reviews | Active since Apr 2021
23 May 2021, 13:41
STANDARD BANK ******* DEDUCTION
@standard bank south africa showed me a statement to me that didt make sense, when I showed them proof that an amount got carried over, all of a sudden the bankers and people are in meetings. Im waiting for MY REFUND !
You will end up losing clients for this.
This query has been opened for almost 2 months now without my refund.Absolutely ******* of standard bank to do such things.
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Replies (2)KM
Kregen M's updateReviewer Update
23 May 2021, 14:10 The bank also ********ly deducted from my credit card without consent,hence I had NO outstanding balance with Standard Bank - South Africa , when I asked them what its for they showed me a statement from 3 years ago in which it was 3 cards ago in which IT WAS CLOSED. they said "They" forgot to carry an amount over and 'admitted' it was their mistake and they still finding ways to make it seem i owe them, they sent me a statement showing the amount I owe, but when I reviewed my statements on my end it shows the amount got carried over, and now its been "Still" in investigation with head office and complaints department. There is even a phone recording from them saying they was going to refund me but now they saying its 'also' another mistake on their end.
KM
Kregen M's update23 May 2021, 14:10
Reviewer Update
The bank also ********ly deducted from my credit card without consent,hence I had NO outstanding balance with Standard Bank - South Africa , when I asked them what its for they showed me a statement from 3 years ago in which it was 3 cards ago in which IT WAS CLOSED. they said "They" forgot to carry an amount over and 'admitted' it was their mistake and they still finding ways to make it seem i owe them, they sent me a statement showing the amount I owe, but when I reviewed my statements on my end it shows the amount got carried over, and now its been "Still" in investigation with head office and complaints department. There is even a phone recording from them saying they was going to refund me but now they saying its 'also' another mistake on their end.
Standard Bank's replyOfficial
23 May 2021, 20:01Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply23 May 2021, 20:01
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***