SW
Sylvia W
1 reviews | Active since Apr 2018
22 Jan 2020, 10:05
STANDARD BANK - ******* DEBIT ORDER??
My son has paid his student loan off and Standard Bank tell me that they will still put through the debit order for the repayment of the loan at the end of the month, despite the account having a zero balance. He actually has to go into the bank to cancel the debit order and close the account, Surely its ******* to take money off an account if there is a zero balance in the loan account?
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Replies (2)
Standard Bank's replyOfficial
23 Jan 2020, 01:39Hello Sylvia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply23 Jan 2020, 01:39
Official
Hello Sylvia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
04 Feb 2020, 13:38Dear Sylvia Walker
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been addressed already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been addressed already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Feb 2020, 13:38
Official
Dear Sylvia Walker
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been addressed already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been addressed already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***