Standard Bank ignoring their legal obligations

Good day,

I purchased a car two years ago and used Standard Bank for financing. Since the purchase of my vehicle, I had not received any contract, statement or any form of documentation.

I submitted a complaint early in February and waiting 3 weeks for someone to respond.

My full complaint, however, was not attended to and I still have not received any statement to date.

I have e-mailed a "Sicelo Khoza" - the person who was handling my complaint-twice since the beginning of March and have been ignored.

How can Standard Bank expect their customers to be financially healthy and responsible individuals if we don't even receive our statements?

Standard Bank is quick to phone if a payment is even as little as a day late and when they need sales, but slow to do what they are obligated by law and regulation to do.

Will this ever be resolved? Or will I have to file complaint after complaint and eventually have to go the legal route?