VM
VHUGALA M
1 reviews | Active since Nov 2017
08 Aug 2020, 14:31
Standard bank ignoring my query
Am still waiting for a proper resolution to my query since early June. There is nothing much I can say for your customer service beside WOW . Disappointed and upset is an understatement . Am being pushed from pillar to post with no help . Everyone keeps passing the buck and ignoring this query. What is wrong with standard bank
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
09 Aug 2020, 03:15Hello Vhugala
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply09 Aug 2020, 03:15
Official
Hello Vhugala
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
VM
VHUGALA M's updateReviewer Update
09 Aug 2020, 08:19Am still waiting for feedback on my query am not happy with the 14.5 interest I am being charged and want this changed. Sup call as I requested dolo your customer and resolution departments are non existent
VM
VHUGALA M's update09 Aug 2020, 08:19
Reviewer Update
Am still waiting for feedback on my query am not happy with the 14.5 interest I am being charged and want this changed. Sup call as I requested dolo your customer and resolution departments are non existent
VM
VHUGALA M's updateReviewer Update
11 Aug 2020, 10:09Am still waiting for you to resolve my query but you seem very incapable 2 full months and you are failing to resolve one query
VM
VHUGALA M's update11 Aug 2020, 10:09
Reviewer Update
Am still waiting for you to resolve my query but you seem very incapable 2 full months and you are failing to resolve one query
Standard Bank's replyOfficial
19 Aug 2020, 10:51Dear Vhugala
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply19 Aug 2020, 10:51
Official
Dear Vhugala
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***