Standard Bank Ignoring My Proof & Pretending They Can’t Reach Me

I am extremely frustrated with Standard Bank’s handling of my blocked account. They falsely flagged my transaction as *****ulent, even though I provided clear proof that the payment was legitimate. The transaction came from a Standard Bank sender, yet they claimed an FNB report triggered the block.

I sent them all necessary proof, including the payment confirmation and ID verification from the sender. Instead of properly reviewing my case, they responded to my email but then claimed they “couldn’t reach me”—despite the fact that I had already provided my international contact number since I am currently abroad.

This feels like a deliberate attempt to avoid addressing the issue while keeping my account blocked. Their lack of transparency and refusal to properly communicate is completely unacceptable. I expect immediate action to resolve this. If you bank with Standard Bank, be aware that they can freeze your account over baseless suspicions and then ignore your attempts to resolve it.