MB
Morena B
1 reviews | Active since May 2015
10 Sept 2023, 23:18
Standard Bank Ignoring My Complaint
Many big corporates have complaints policies and procedures in place and they, at a minimum, follow them as just a compliance tool. To my shocking surprise, NOT Standard Bank. I have submitted a complaint to them in writing via e-mail to ***, firstly on 2023/08/16 asking them what their complaints process was and I recieved no feedback. This was after having called their division and the call centre agent informed that she has sent a message to the person dealing with the matter and they will either call me or send me an e-mail. No feedback was received. On 2023/08/17 I sent a follow up e-mail and no feedback once again.
I then called again 2023/08/17 only to be informed by Dexter Holyoak that I need to actually submit a written complaint (not e-mailed) and it must be signed by both me and my wife. I then spent about 30 minutes of my time doing so, attaching the file and sending it. I received no feedback.
On 2023/08/31 I sent an e-mail to *** and copied my personal banker Muofhe Mushiana as well as *** and ask them to confirm for me whether it's Standard Bank's practice to ignore complaints. I have not received any feedback to this date.
I'M UTTERLY DISGUSTED and regret not going with Absa for my bond. What a shame that we are nothing but just an income tool to Standard Bank and that they don't care about how their POOR SERVICE affects our lives.
I've spent hours dealing with Standard Bank on matters that I didn't have to spend time on, losing billable hours in my business while at it. DISGUSTING!!!!!
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
11 Sept 2023, 07:24Dear Morena
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Sept 2023, 07:24
Official
Dear Morena
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
MB
Morena B's updateReviewer Update
14 Sept 2023, 15:42Please note that I'm still waiting for feedback here on why my complaint submitted via e-mail was ignored after I sent e-mails 3 times.
MB
Morena B's update14 Sept 2023, 15:42
Reviewer Update
Please note that I'm still waiting for feedback here on why my complaint submitted via e-mail was ignored after I sent e-mails 3 times.
Standard Bank's replyOfficial
14 Sept 2023, 15:51Dear Morena
Rest assured our team is working around the clock to ensure that your query gets resolved.
We will follow up with our team. The team will be in contact with you.
Rest assured our team is working around the clock to ensure that your query gets resolved.
We will follow up with our team. The team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Sept 2023, 15:51
Official
Dear Morena
Rest assured our team is working around the clock to ensure that your query gets resolved.
We will follow up with our team. The team will be in contact with you.
Rest assured our team is working around the clock to ensure that your query gets resolved.
We will follow up with our team. The team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
15 Sept 2023, 08:48Dear Morena
We trust you are well.
We can confirm that *** is not our complaints email address for Home Loans. You can direct all your complaints to *** going forward so that you may receive exceptional service from our complaints team. It is important to refer complaints to our complaints team and not exhaust any other options as they are fully equipped to manage any concerns you may raise. When sending any communications to your Prestige banker where you require assistance, please direct the email to them and not cc them.
Although our service team strives for 100% customer satisfaction, it's evident we've fallen short in this instance. We appreciate the time that you have taken to bring your concerns to our attention and hope that going forward we will meet the type of service levels that we consistently strive for.
Kindest regards,
We trust you are well.
We can confirm that *** is not our complaints email address for Home Loans. You can direct all your complaints to *** going forward so that you may receive exceptional service from our complaints team. It is important to refer complaints to our complaints team and not exhaust any other options as they are fully equipped to manage any concerns you may raise. When sending any communications to your Prestige banker where you require assistance, please direct the email to them and not cc them.
Although our service team strives for 100% customer satisfaction, it's evident we've fallen short in this instance. We appreciate the time that you have taken to bring your concerns to our attention and hope that going forward we will meet the type of service levels that we consistently strive for.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Sept 2023, 08:48
Official
Dear Morena
We trust you are well.
We can confirm that *** is not our complaints email address for Home Loans. You can direct all your complaints to *** going forward so that you may receive exceptional service from our complaints team. It is important to refer complaints to our complaints team and not exhaust any other options as they are fully equipped to manage any concerns you may raise. When sending any communications to your Prestige banker where you require assistance, please direct the email to them and not cc them.
Although our service team strives for 100% customer satisfaction, it's evident we've fallen short in this instance. We appreciate the time that you have taken to bring your concerns to our attention and hope that going forward we will meet the type of service levels that we consistently strive for.
Kindest regards,
We trust you are well.
We can confirm that *** is not our complaints email address for Home Loans. You can direct all your complaints to *** going forward so that you may receive exceptional service from our complaints team. It is important to refer complaints to our complaints team and not exhaust any other options as they are fully equipped to manage any concerns you may raise. When sending any communications to your Prestige banker where you require assistance, please direct the email to them and not cc them.
Although our service team strives for 100% customer satisfaction, it's evident we've fallen short in this instance. We appreciate the time that you have taken to bring your concerns to our attention and hope that going forward we will meet the type of service levels that we consistently strive for.
Kindest regards,
Standard Bank Hello Peter Team
MB
Morena B's updateReviewer Update
15 Sept 2023, 19:17Good luck to you all Standard Bank clients. Please ensure that you read as may complaints on Hellopeter as much as possible before choosing the bank as your service provider for any product because it's evident that they are consistent in what they do. The numbers don't lie.
MB
Morena B's update15 Sept 2023, 19:17
Reviewer Update
Good luck to you all Standard Bank clients. Please ensure that you read as may complaints on Hellopeter as much as possible before choosing the bank as your service provider for any product because it's evident that they are consistent in what they do. The numbers don't lie.
MB
Morena B's updateReviewer Update
15 Sept 2023, 19:46I just got reminded in 2019 I picked up that the Standard Bank Credit Card Department was charging me duplicate bank charges from 2016 and they informed me that they would only refund me for up to 6 months in line with their policy when they had charged me twice from 2016. I pushed hard against them and on 19 March 2019 I sent them my last message and they refunded me the full amount from 2016.
This is our bank, ladies and gentlemen. Standard *****!!!!!
This is our bank, ladies and gentlemen. Standard *****!!!!!
MB
Morena B's update15 Sept 2023, 19:46
Reviewer Update
I just got reminded in 2019 I picked up that the Standard Bank Credit Card Department was charging me duplicate bank charges from 2016 and they informed me that they would only refund me for up to 6 months in line with their policy when they had charged me twice from 2016. I pushed hard against them and on 19 March 2019 I sent them my last message and they refunded me the full amount from 2016.
This is our bank, ladies and gentlemen. Standard *****!!!!!
This is our bank, ladies and gentlemen. Standard *****!!!!!
MB
Morena B's updateReviewer Update
15 Sept 2023, 19:57If anyone wants to understand how the corporate banks work, watch
Special Assignment - Race Matters, 10 March 2019 on YouTube. It's a documentary on how a certain bank charged black clients more interest than white clients. I experienced my fair share of bank charges dilemma with Standard F*aud!MB
Morena B's update15 Sept 2023, 19:57
Reviewer Update
If anyone wants to understand how the corporate banks work, watch
Special Assignment - Race Matters, 10 March 2019 on YouTube. It's a documentary on how a certain bank charged black clients more interest than white clients. I experienced my fair share of bank charges dilemma with Standard F*aud!Standard Bank's replyOfficial
16 Sept 2023, 08:12Dear Morena,
Thank you for getting back to us.
Our team has assured us that the matter was investigated and they have provided final feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
Our team has assured us that the matter was investigated and they have provided final feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Sept 2023, 08:12
Official
Dear Morena,
Thank you for getting back to us.
Our team has assured us that the matter was investigated and they have provided final feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
Our team has assured us that the matter was investigated and they have provided final feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***