Standard Bank Ignoring Home Loan Restructuring – No Response After Multiple Emails

I have repeatedly contacted Standard Bank SA requesting assistance with restructuring my home loan due to financial strain. I submitted all the required documentation and followed every instruction given — including emailing the Debt Care Centre directly at the address provided.

Despite multiple follow-ups throughout July and June 2025, I have received no further response. This lack of engagement is extremely frustrating and completely unacceptable, especially from a financial institution that claims to support customers in financial distress.

All I am asking for is a fair opportunity to restructure my loan and avoid default. I’ve acted in good faith, but I’m being ignored.

This is not the level of service I expect from Standard Bank, and I will consider escalating this matter to the National Credit Regulator if I do not receive urgent feedback.