Standard Bank ignoring ***** from their side

I am disgusted with the service I am getting from Standard bank! Friday 3 May I phoned the call centre to report that a balance of R3310 is not in my bank account. I used your verifone card machine to swipe a clients card 2 May and it is today already Tuesday 6 May and this payment is still not in my account. Your call centre gave me a reference no 581581 and told me to send a email with all the copies to ********** I did, and I am STILL WAITING FOR A CONSULTANT to contact me with the results. I think this is ***** from Standard bank, not to release the payment into my account for no reason at all. You are fast to take your money at the end of the month you charge me for using your machine, BUT NOW THAT MY MONEY IS MISSING NO ONE IS GETTING BACK TO ME. WHY? IS THIS HOW YOU TREAT YOUR CLIENTS????